SOL-H3 / SITE POLICIES

Payments and refunds

Updated October 13, 2026

Subscriptions and credit packs

Monthly and annual subscriptions renew until cancelled through account billing. Annual credits are added upfront after verified payment. Cancelling renewal does not itself refund a previous payment. The selected billing period and total are shown before checkout.

Credit packs are one-time purchases, not subscriptions. The final amount and currency appear at checkout. Credits are added after successful payment is verified; an unpaid or cancelled checkout does not add credits.

Failed generation

Credits are reserved when you submit a job. A confirmed failure returns the reserved credits automatically. If the provider outcome is uncertain, the job remains under reconciliation. Do not repeatedly submit the same request while its outcome is unknown.

All sales are final

Subscriptions and credit packs are final once payment is complete and are non-refundable, including when credits have not been used, when a subscription is cancelled part-way through a billing period, or when you change plans. Cancelling stops the next renewal; there is no partial or prorated refund.

Exceptions

We refund a duplicate or unauthorized charge, and a confirmed payment that did not add the purchased credits when we cannot correct it. Nothing here limits a refund that applicable law requires and that cannot be waived.

Customers in the European Economic Area, United Kingdom and Switzerland

Before checkout we ask you to agree that we start supplying the purchased credits and service immediately, and to acknowledge that you lose your statutory right of withdrawal once supply begins. A purchase does not start without that consent.

Chargebacks

Contact us before disputing a charge with your bank or card issuer. If you file a chargeback or payment dispute for a valid purchase, we may suspend the account and its remaining credits while the dispute is open, and close the account if the dispute was filed for a valid purchase.

Contact

For duplicate payments, missing credits or other billing problems, contact [email protected] with your account email, payment date, amount, and receipt identifier. Never send passwords, full card numbers, or security codes.